Delivery Information

• One of our promises to you is that your Product will be guaranteed in freshness.
• All orders are delivered via Ferns N Petals temperature-controlled delivery vans.
• A majority of our orders are delivered on time as per the time slot selected.
• This is not met in very rare cases where the situation is beyond our control viz., traffic congestion en route, remote address for delivery, etc.
• Once the order is prepared for delivery, the delivery cannot be redirected to any other address.
• Although we try not to, occasionally, substitution is necessary due to temporary and/or regional unavailability issues.
• Please be noted that we may have to do this without informing you because we give utmost importance to delivery on time since most of our orders are gifts for a certain occasion.